Refund policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not of acceptable quality, significantly different from its description, or doesn't do what it's supposed to, you are entitled to a repair, replacement or refund. For a major failure you can choose a refund or replacement. Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, email us at lebel.concept@gmail.com within 14 days of delivery with your order number and clear photos. We'll sort out a repair, replacement, or refund as required. Where a replacement isn't possible because a piece has sold out (our collections are made in single runs and not restocked), we'll refund you.

Change of mind & sizing

Because our pieces are made in limited runs, we handle change-of-mind and sizing returns as follows: you may request an exchange or store credit within [14] days of delivery, provided the item is unworn, unwashed, and has all original tags attached. As pieces are limited and not restocked, an exchange may not always be available — in that case we'll issue store credit. We don't offer cash refunds for change of mind (this doesn't affect your rights above for faulty items).

How to start a return

Email lebel.concept@gmail.com with your order number and reason. We'll reply with instructions. Return postage for change-of-mind returns is covered by the customer; for faulty items, we cover it.

Refund timing

Approved refunds are processed to your original payment method within [5–10] business days of us receiving the returned item.

Sale items: "Discounted items are eligible for exchange or store credit only, except where a consumer guarantee applies."

Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service team at Lebel.concept@gmail.com. We’re here to help!